Home :: Our Services

Our Services

Contact Us

General Questions and comments:

By Phone: 318-255-3350
By Fax: 318- 255-3352
By Email: [email protected]
By Facebook

Mailing Address:
Townsend House Gifts
410 N. Bonner St.
Ruston, LA 71270

 

Gift Wrap

Free gift wrap is available on all orders. Customized gift wrap is also available with notice. Please call us at 1-318-255-3350 with any questions.

 

Return Policy

We at Townsend House Gifts want you to be totally satisfied with your purchase.  If for any reason you are not completely satisfied please let us know.  You may return most unused merchandise within 30 days of purchase.  Depending on form of payment, you may receive an in-store credit if paid with cash/check or a credit to your credit card.  All in-store credit must be used within 1 year from the date credit was issued. All returns must be accompanied with the original receipt.  Shipping and handling costs are non-returnable.  

Townsend House Gifts is not responsible for return shipping.  Please insure your return properly.  No credit will be issued for broken, damaged or misdirected packages.  If you have received damaged or defective merchandise, please call Customer Service at 1-318-255-3350 within 72 hours of receipt.  Please retain all packaging for return claims.  To return or exchange your gift selection, please follow the instructions included with your package.  Returns may be sent to:

Townsend House Gifts
410 N. Bonner St.
Ruston, LA  71270


 Please note we do not accept returns on the following:
    *sale merchandise
    *special orders and/or personalized items
    *food products
    *seasonal merchandise
    *donations

Privacy Policy

Our web site uses 256-bit SSL encryption to protect transactions and confidential data, ensuring that transactions stay private and protected.

We Respect Your Right to Privacy
We do not sell, rent or share any customer information. As a service to our customers, we will send emails to keep you informed of new products and services. By providing your email address, you agree to receive this email. You can opt out of this email at any time by following the unsubscribe link at the bottom of the email. We respect our customers and their privacy.

Shipping

We do not ship to P.O. boxes, so, please provide a street address. UPS Ground is our preferred shipping carrier.

*Continental United States - flat rate of $15.00

*Alaska and Hawaii - flat rate of $30.00
*Outside the United States – Please call us: 1-318-255-3350

 

Delivery Policy

We ship within 24 hours after receiving a website order. Most items are shipped from our Ruston store. Some items are drop shipped directly from the manufacturer and may take longer. On occasion, some items ordered together may arrive separately.

Customers will be notified of any out-of-stock merchandise and given an update on product arrival.